GeneralPetsPaymentPostageGift Certificates

GENERAL

  • How do I contact you?

    Our contact details are as follows:
    Phone – 0406 844 860
    Email – sarah@labelhead.com.au
    Postal – 15 Marawa Place Aranda ACT 2614 AUSTRALIA

  • I can't find a head that looks like me. Can you custom make one for me?

    Unfortunately we are unable to design a head for you. Look closely at each head and try and envisage how they will look with colour and features. You can change the hair colour, the skin colour, add glasses, facial hair (obviously not on the kids or ladies) and footy scarves to show your team loyalty.

  • What if I have more than 8 heads?

    Contact Us and we can customise your label with more than 8 heads.

  • Are your labels waterproof?

    No – The Labelhead labels are not designed for drink bottles, lunchboxes or clothes. They are a paper based product and have been designed predominately for address labels, books, and gift cards (stick on a birthday present instead of a card which can get separated from the present).

  • What are the actual size of the labels?

    There are two sizes of labels:

    The address labels are 64mm X 26.7mm


    The Book Labels are 99.1mm X 57mm

  • Do I have to have a main message on my Address Labels?

    No – if you don't want a main message, just write 'No Message" or "Leave Blank".

  • I want to choose the head of the young boy wearing a cap - can I get the hat in a different colour?

    Yes! Just write this request in the special requests box and we'll change it to the colour you would like.

  • My daughter has dyed her hair pink - is that an option?

    Sure! Just put that request in the special requests box and her hair will be pink!

  • I know some relatives that would love to order some Labelhead labels, but they don't have a computer. How can they order your labels?

    We are able to manually process their order – no problem. Simply email us their details to sarah@labelhead.com.au and we can send them an order form. They can send the order form back and we can begin!


PETS

  • I can't find a dog that looks like my Rover. Can you create him for me?

    We are constantly developing our cartoon pets and heads – let us know what you want and we will we'll do everything possible to accommodate your request.

  • Can I request certain colours for my pets? My dog has black ears and a white face.

    Yes sure, write your request in the special requests box and we'll do everything possible to accommodate your request.


PAYMENT

  • I am hesitant to send my credit card details over the internet. How safe is it?

    To ensure that your on-line payment can be as secure as possible we have PayPal Payments facility on our website – so instead of entering your credit card details on our website, click on the PayPal icon, and you will be taken to the PayPal method of payment.


POSTAGE

  • How long will it take to receive my labels?

    Normal standard orders (paid with credit card on the website) will be delivered within 5 – 10 business days.
    Priority orders will take between 1 – 3 business days.
    No order will be processed unless payment has been received, so if you are paying by direct debit, it may take a few days longer as the payment needs to be processed by the bank.


GIFT CERTIFICATES

  • I want to send a card with the Gift Certificate - can you send it to me instead of my friend?

    Absolutely, simply put your address details in the shipping input area on the order form and the Gift Certificate will be sent to you.


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